Neil Haboush | Top 5 Technology Trends for Small Businesses in 2020

The year is almost over and there are technology trends that are waltzing their way into 2020 says Neil Haboush. For small businesses or startups who aim to stay in the game, being abreast of the trends is a big deal. In a highly competitive business world, investment in the technology trends head-on will prevent small businesses to be wiped out by the competitive tech-savvy companies.

Here are the technology trends shared by Neil Haboush, a successful business guru.

1. The Rise of Social Media Marketing

Social media marketing is the talk in 2019, but it’s going to be the life of the business itself in 2020. As much as social media can consume a lot of time, it is of paramount importance for business growth. Platforms such as Tiktok, Instagram, Twitter, Youtube, Snapchat can help connect to a large audience and youth aside from Facebook. From building an online reputation, connecting with your customer to know their needs and drive sales, there is a lot that it can do for your business. 

Moreover, small businesses can make use of social media influencers who will make an honest review of their product to generate sales says Neil Haboush. Don’t forget, consumers trust word-of-mouth more than any other means. 

2. 5G Data Networks will be the Thing in 2020 - Technology Trends

5G data might not be a thing for small business in 2019 due to the cost, but it’s going to be on the rise come 2020. With a super-fast network and more affordable mobile data, interactions with the internet will be faster and accessible while on the go. Businesses need to be informed of these technology trends and see through the opportunities to grab. 

3. The Gig Economy and Remote Workers are Taking Over

The need for side hustling, flexibility and the fulfilment of being your boss has given rise to the gig economy. More and more freelancers, work from home moms and others are competing for jobs such as software developers, content writing, name it... Moreover, workers are now converting passions to earning and they believe it is more fulfilling.

For business, getting an office is expensive and business needs to grow. Thanks to telecommuting, communications, and collaboration between employees are made easy. Facing financial struggles? Ditch traditional workspace for remote workers. 

4. Need to Invest in Voice and Chatbots – Technology Trends

Chatbots and voice searches are now taking over. With the needs to serve customers better and meet their requirements, this comes as no surprise. Startups need to incorporate this trend to make work easier. Chatbot, for example, can communicate with multiple customers and attend to their queries before human intervention. Moreover, the need to incorporate voice communication is increasing to meet consumers’ demands. Little wonder Alexa and Google Home are the new rages. 

5. More Personalized Customer Service 

Personalized customer service has gone beyond addressing customers by their first name. Recent technology trends help to serve customers better by tracking their needs or intents through purchase history. ‘Analysis of customers’ behavior and needs is important for a more personalized consumer-centric marketing’- Says Neil Haboush. There are a lot of products and noise out there, consumers only want to see their needs and not surfing the whole bunch of products. 

Final Words

These 5 technology trends given by Neil Haboush will help small businesses to be ahead of competition. To be informed is not to be deformed.