Kindness
is one of the most powerful forces in business, yet hardly heard of. Think of
the last time a customer care service responded negatively when you complained
about the product or the time your manager was rude to you. You aren’t going to
shop there again, never! And you will probably feel less inclined to cooperate
with your manager neither.
The
sad truth is many people are brought up to believe the act of kindness is a
sign of weaknesses, and many are used to an unhealthy business world dominated
by cut-throat competition and governed by domineering managers. It’s no wonder
the act of kindness has been long forgotten and it has taken the backseat when
it comes to business strategy. This is one strategy that doesn’t require cost,
can generate profit, promote goodwill and branding and most importantly, renew
your mental and physical health. Let’s explore with Neil Haboush, a
business icon as he unveils kindness as an important key to success in business
and life. Read on!
Kindness is The Secret Weapon to Healthy Living
A
simple consideration of your fellow humans- including employees, clients,
potential clients, and even competitors can go a long way in shaping your
mental and even physical health. Research has shown that people who carry out
acts of kindness for others have higher levels of kindness flourishes
psychologically and emotionally. it can also release oxytocin hormone that
helps to reduce blood pressure. This means when you are kind, your heart will
thank you. As an entrepreneur who is constantly fighting business battles, this
is a much-needed dosage to stay right on track in the business world.
Kindness Builds Powerful Long-Lasting Connections
The
more you give without expecting anything in return, the more capital you amass,
and the more the reputation grows. The fact is you never can tell where people
you impacted positively might be in the future and what benefit this might be
to you. A simple act of kindness can be sharing a competitor piece of content,
or helping a fellow in need. A person that cannot afford your brand today can
be an advocate tomorrow or your helper.
Kindness is a Powerful Competitive Advantage
In
a world where consumers have countless options for businesses and brands to
choose from, the act of business can be your competitive advantage. Why not
stand out among the crowd and be kind, it cost nothing! Shops and restaurants
where people are friendly and warm will probably be your go-to and you will
rather run from businesses where employees are rude and mean. Everyone
wants to be treated with respect. In a world where word of mouth accounts for
50 percent of business sales, set the tone for good customer experience and
turn them into an advocate. Customers will remember when you listen to their
problems and help resolve an issue.
To
create a lasting impressions on clients, businesses should be ready to do
things that are out of the ordinary and go that extra mile.” says Neil Haboush.
Being kind, giving and making your customers feel valued will make a legendary
customer service that will get people talking about your business for years”
Neil adds.
Earn the Respect of the Employees
Employees
will be more productive and ready to put in their best when they work in a
warm, responsive work culture. 33% of employees stated that they would change
to more empathetic employers for equal pay while 20% said they would do it for
less pay. An act of kindness will command respect from employees and promote
the ones that will stand by you through thick and thin. You can be firm and
still be kind. You can be focused on being successful while still showing
empathy to those around you.
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